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TERMS & CONDITIONS

Copyright
Except as otherwise provided, the copyright herein such as of text, graphics, icon, image, photograph belong to "STROUT JAPAN." Customers in " STROUT JAPAN " are required to enjoy solely shopping and no other purposes. Any contents of the site shall not be reproduced without the written consent. Violation of any part of the above policy is subject to the civil and regulatory penalty.
Payment
Use VISA, Master Card, or PayPal to pay for the purchase of the merchandize. There is no surcharge for using your credit card to make purchases. Provide such information such as card number, name of the purchaser, date of expiry, address, and phone number. Incorrect information will cause a delay in processing your order. Billing date will be the date when the merchandise is shipped.
Duty / Tax
The terms of sale is DDU "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.
Return / Exchange
We will exchange the products if damage and trouble caused solely by the company and if the wrong product is being sent in international transactions.
However in case of the same kind of products are out of stock, they will be refunded by the below procedure.
  • 1. Notify our staff at STROUT JAPAN of the damage with detailed and reasonable explanation within 7 days since the receiving day.
  • 2. Return the damaged item to the designated place as it was originally shipped or follow the instruction of our staff at STROUT JAPAN.
  • 3. Use the enclosed packing slip and return form, when returning damaged products. Sorry, return policy will not apply for the products shipped overseas, due to customer’s convenience.
Availability
We aim to only charge for your order when we have confirmed it is in stock and ready to ship.
In the event the item is out of stock we will either cancel your order with no payment being taken or if your credit card has already been charged and your order is out of stock,
STROUT JAPAN shall issue a credit to your credit card account or PayPal account for the amount of the purchase.

If an item is out of stock, we will contact you via email address supplied at checkout to discuss your options.

Please note that some of the products listed on the site are very limited in quantity. Your order may be out of stock at the time of purchase. If this is the case we will contact you as quickly as possible with your options.

Please note that upon placing an order through the site, a receipt is automatically mailed confirming the purchase. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that STROUT JAPAN shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, STROUT JAPAN shall issue a credit to your credit card account or PayPal account in the amount of the purchase.
Operation policy & Policy changes
STROUT JAPAN and its operating company InfoVision Co.,Ltd. have the right to change operation policies and acceptable use policies at any time.
In case where a part of this policy is unjust or invalid or not able to take effect for some reason, the policy is considered divisible and has no effect over efficacy and binding of the other part of the policy.
Applicable law & Dispute
All the items including information, effect, and interpretation of this agreement are construed and governed under Japanese Law. Japanese law courts have a cognizance with regard to all the disputes occurred on and after the agreement between the parties related to this agreement.
Company Information
Sales Company : InfoVision Co.,Ltd.
Address : 213, 1-33-8 Hakusan, Bunkyo-ku, Tokyo, 113-0001 Japan
Sales director : Toru Watanabe
Tel : +81-3-5840-8042
Contact : Inquiry Form »